Tamam

Overview

Tamam is an ecosystem of four parts: a customer application, a dedicated technician application, a centralised administration dashboard and the backend that connects them. Customers browse a structured catalogue of main services, sub-services and optional additions, find nearby technicians by geolocation, review ratings and previous work, and book against a technician's real availability schedule.

Challenge

Home maintenance suffers from difficulty finding trustworthy technicians, unclear pricing, and dependence on phone calls and manual appointment coordination. Independent technicians lack tools to present their expertise, organise schedules and track earnings, while marketplace operators need centralised verification, commission calculation and complaint handling.

Platform Features

• Structured service catalogue with main services, sub-services and optional additions, plus location-based technician discovery and multiple saved addresses.
• Pre-booking price estimation covering quantities, optional additions and discounts before the request is submitted.
• Custom service requests for jobs with no predefined price, with issue description and supporting images leading to a quotation.
• Full order lifecycle tracking with alternative appointment proposals and additional-cost requests subject to customer approval.
• In-app chat with typing indicators that keeps communication on-platform without exposing phone numbers.
• Digital wallet, loyalty points, points-to-balance conversion, recharge cards and coupon handling.
• Technician workspace covering specialisations, weekly availability, request acceptance, work portfolio, earnings and withdrawal requests.
• Technician verification through document upload and administrative review before account activation.
• Administration dashboard for users, technicians, the service tree, pricing, commissions, wallets, complaints and content.

Architecture

A modular Laravel backend using nwidart modules, with 19 domain modules including OrderManagement, SpecialOrderManagement, ChatManagement, CommissionManagement, TechnicianSlots, RechargeCardManagement, ComplaintManagement and WalletManagement. A REST API connects the two Flutter applications and the Filament administration dashboard.

• Modules: AdminManagement, BannerManagement, CategoryManagement, ChatManagement, CommissionManagement, ComplaintManagement, CouponManagement, DiscountManagement, FaqManagement, GovernmentManagement, NotificationManagement, OrderManagement, PaymentMethodManagement, RechargeCardManagement, SpecialOrderManagement, TechnicianSlots, TermsManagement, UserAuthManagement, UserManagement.

Technology

Flutter for Android and iOS, Laravel 11 backend, MySQL, Filament v3 administration dashboard, Laravel Sanctum authentication, real-time chat over Laravel Broadcasting with Pusher and Ably, Firebase Cloud Messaging for push, Arabic and English localisation, and a REST API joining the mobile applications, dashboard and backend.

Stack

• PHP
• Laravel
• Filament
• MySQL
• Redis
• Laravel Modules
• Laravel Sanctum
• Laravel Octane
• REST API
• Pusher
• Ably
• Firebase Cloud Messaging
• Flutter
• Docker
• Swagger / OpenAPI